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What Exactly Are Change Agents and Change Management?

I've spent a large proportion of the last thirty years involved in or running organisational, business and software process improvement initiatives. It was probably two or three years before I realised that I was actually managing change. Back in the late 1980's, business change was far from the talking point it is these days - at least not in my circles (and most definitely not in my manager's circles).
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5 Facets of Change - Revisited

[I first wrote about the 5 Facets of Change in October 2009 and followed up later in that month with some updates to the model. The two posts have been among the most popular and well received, but it occurred to me that I have never published the combined posts and explained the model in its entirety. So this post rectifies that oversight and includes my most recent thinking. I'm intending to publish
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